A lot of people who begin using their first hosting account, or switch companies, frequently have queries with regards to how given things are executed or confront complications when setting up various things like e-mails, website settings, and so on. That’s why, some web hosting providers have prepared documentation with the most popular questions and issues so as to help their customers receive info quickly and easily. Consequently, the customer service staff can focus on actual issues that particular clients may be facing, since the solution for the minor things will be available on the web and customers will be able to resolve them without having to contact the technical support staff. Having in-depth documentation is critical, especially for new users without any practical experience at all, as the web hosting service involves loads of features and lots of people can get baffled about what action to take. A good knowledge base can both help you carry out the tasks that you wish and discover how the hosting service works in general.

Extensive Online Documentation in Hosting

If you’ve bought your first hosting account through our company or have moved your website over to us, you will get familiar with our services and our custom Hepsia hosting Control Panel very quickly due to the fact that we have prepared an elaborate web-based knowledge base where you can find all the info that you could ever need – both general info about the hosting service as a whole and more concrete info about the separate functions that you can make use of and the issues that you could come across. The articles are available in 2 places. The whole article archive is accessible through the Help section of the Control Panel. You can read relevant articles about the different features in every Control Panel section as well. You can acquaint yourself with how to accomplish de facto everything, from enabling an .htaccess configuration file to administering an electronic mailing list, and all the articles include elaborate instructions, so you’ll never get bewildered on account of an ambiguous text. Needless to say, if you come across a more specific problem and you do not find an adequate solution in our knowledge base, you can get in touch with our help desk team 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our Linux semi-dedicated servers come with in-depth technical documentation where you will find information about all the functions that our in-house built Hepsia hosting Control Panel comes with, along with solutions to various questions and issues that you may chance upon. All installation guides feature elaborate explanations, which is the reason why you won’t need to worry about omitting something if you would like to export a database, for instance. The troubleshooting articles include different feasible reasons for given problems and the solution for each and every one of them, so if you’re unable to send emails although you have the right SMTP server settings, for instance, you can quickly discover what the reason for this could be and correct the issue with a couple of mouse clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find related articles in every single section. In case you desire to check out all help articles, click on the Help link, which is located in the top right corner of the window.