24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance without delay, that's why our hosting services come with 24/7 technical support along with several means of communication. In case you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up obtaining a service which you cannot use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the majority of providers out there today, we reply to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we offer come with 24/7 customer and tech support, which means that regardless of what problem you experience, you're able to get in touch with us and we will assist you quickly. The guaranteed response time for every email message or ticket that you open via your Hepsia website hosting Control Panel is 1 hour; usually the response time rarely is more than 20 minutes. In addition, we have telephone support with a couple of local numbers around the globe plus a live chat, so that you can get in touch with us and get additional information about our services even if you don't have an account yet. We are able to assist you with any question or a difficulty you have - payment methods, plan specifications, email configuration, website hosting account settings, etc. If you use our services, you will never encounter a scenario where you have to wait for a few days to get a problem resolved like you will have to do with a number of other service providers.
24/7 Customer Support in VPS Servers
With our Linux VPS servers, you will never need to wait for more than one hour in order to receive support for any type of difficulty that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We have local phone numbers in a number of countries around the globe as well as a live chat service where we can assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the numerous ways of communication, so regardless what your question or problem is, there's always somebody to help you out in a timely manner. When you need help with third-party software, that you cannot deploy or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
All the dedicated server packages that we provide include 24/7 support through several means of communication and with a 1-hour max response time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers that we have globally or you may use our live chat support and talk with a live agent. For entirely tech matters that need the help of a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, since these channels are more appropriate to keep track of a certain matter. The reply time for them rarely surpasses half an hour, so you can forget about having to wait for a whole day so as to get assistance. Our support service is available for any kind of server-related matters, and the pre-installed software. In case you'd like to receive support for third-party applications, you can consider obtaining the Managed Services upgrade that we offer for all the plans.