A ticketing system is the most popular correspondence channel that hosting companies offer to their clients. It is usually part of the billing account and is the most effective way to deal with an issue that takes some time to examine or that has to be escalated to an administrator. In this way, all comments added by either party will be stored in the same location in case someone else wants to work on the given issue and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, so you will need to log in and out of no less than 2 accounts in order to perform a given operation or to touch base with the company’s support staff. If you want to manage a couple of domain names and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. Furthermore, it may take a significant amount of time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Hosting

Our Linux hosting plans come bundled with an integrated support ticket system, which is included in our in-house created Hepsia Control Panel. In contrast to other similar tools, Hepsia will enable you to manage everything associated with the hosting service itself in the exact same place – payments, web files, e-mails, trouble tickets, etc., eliminating the need to go through different systems. In the event that you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just a few mouse clicks without having to log out of your Control Panel. In the meantime, you may pick a category and our system will present you with a number of help articles, which will give you more info and which may help you fix any specific problem even before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was created with the belief that you should be able to manage everything connected with your account from one single location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or chance upon a predicament, you can touch base with our customer support team right away without needing to go to an entirely different admin interface. You can look through your files or check different account settings while sending a new ticket or reading the reply to an old one. If you have a myriad of tickets and you’d like to track down a specific one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Control Panel. We’ll make sure you get a reply within the hour regardless of the nature of your enquiry or problem.