A live chat is a real-time way of communication between a web hosting company's support team and its clients. It's an efficient way to get some information about the website hosting services or get some issue resolved since you're speaking with a live agent. The advantages of using a real-time chat service instead of calling or opening a support ticket are the lower possibility of mistakes when you exchange info such as usernames or domain names, the faster response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the agent investigates the issue in question. In addition, you're able to be a part of a live chat room from any computer that's connected to the Internet, avoiding the phone charges that you'll have to pay when you are calling to another country.

Live Chat Support in Hosting

As we believe that numerous situations can be resolved when you speak with a live person, we provide a live chat service for all our potential and existing clients. The chat is available every single day and our customer care agents will assist you with a wide range of questions and issues. If you aren't our customer yet, you're able to learn more about our hosting packages and the website hosting environment in general so that you can be certain that your websites will function properly on our servers. If you already have an account and you've got some questions or you experience any kind of issues with some of our services, you will be able to get in touch with us through the live chat and we will provide you with the necessary info or help you troubleshoot the problem. You'll have to open a support ticket for specific issues which need longer time or the assistance of a sysadmin, but for numerous standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we offer with all our Linux semi-dedicated servers, you're able to get the answers for any questions you may have or have lots of troubles dealt with quickly. The service is available every single day, so that you're able to get in touch with an agent even on weekends and holidays. If you are unsure which package would be better for your websites or if our advanced cloud hosting platform covers some system requirements, you may come on the live chat before you purchase anything. In case you are a current customer, you'll be able to find more information about billing issues, account settings along with a number of common tech issues you may experience, for instance if you cannot install an e-mail account in a client on your computer system. Our live chat can save you a considerable amount of time regardless where you are or when you get in touch with us.