If you’ve ever got any queries associated with your web hosting package or you face a problem with your sites, you’ll need to get in touch with the hosting company’s client support team. It may not matter how promptly they’ll answer if you have a query of a generic nature, but a problem such as a failed web app update, for example, may result in your website becoming broken or unreachable on the web. And the longer you have to wait for the support team to assist you, the longer the website will be inoperative. If you offer goods or services online, any outage will affect your site destructively and you can lose existing or potential clients. Many hosting providers, chiefly resellers, respond to trouble tickets and e-mails within 24 hours, but in the digital era that is far too long, as customers will rarely revisit a site that isn’t functioning correctly for lengthy time intervals.

One-Hour Response Guarantee in Hosting

Our Linux hosting plans feature a sixty-minute reply time guarantee, which means that irrespective of what question or predicament you might have, we’ll always be there to help you. Actually, it rarely takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both technical and sales matters. Our client care team representatives are available 24/7, even on weekends and legal holidays, which suggests that you will always get quick help. We understand exactly how costly time can be, so by the time we reply to your ticket or email, we will have enquired into the issue and, if we haven’t sorted it out, we will provide you with more details about what you have to do on your end – when the situation requires this. With our support services, you can be sure that there will be somebody to assist you instantly, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we know exactly how essential it is to obtain prompt help, we guarantee that you won’t ever need to wait for more than 1 hour to obtain a response to any ticket that you send from your semi-dedicated server Control Panel. Actually, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any inquiry regardless of its nature – billing, general or technical. Moreover, our tech and customer support team will be at your service 24 hours a day, 7 days a week, which is the reason why even in case you send a ticket during holidays, you will invariably receive an instant response, which will include the answer to a question, the solution to a predicament or the info required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to spend an entire day waiting for a reply like you would with other web hosting providers.