Although this isn't the keyaspect to help you distinguish a reliable hosting company from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach somebody every time you need assistance. The phone support for web hosting services may range from common to professional, therefore the problems that can be resolved with a call differ based on the particular service provider. Usually, these matters are simpler and include billing or 1st level tech issues because more complex tasks generally require a support ticket where both you and the system administrators can follow what's going on with a particular situation. Still, being able to phone call your service provider can save you lots of time and efforts for the multitude of small issues which will eventually show up at the time you manage your hosting account.

Phone Support in Hosting

If you choose to take advantage of one of our Linux hosting plans, you'll be able to get in touch with our customer support crew over the phone for 14 hours a day. We can help you select the proper package for your web sites since we think that it's better to discuss these matters with a live person. In case you already have an account, we can assist you with all sales/billing questions as well as general issues, even with some technical troubles which don't need a long time or escalation to a system administrator because it will be more appropriate to open a support ticket for time-consuming matters so as to have all the correspondence in one place. We now have phone numbers in the United States, Great Britain and Australia, so you are able to call the one you prefer and talk to our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you need to learn more about our packages, you have some billing issue or some general problem, you can call us. Although some more technical troubles may need a support ticket so as to give time to our tech support team to analyze, we will help you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., the UK and Australia, we have local phone lines in these countries as well. In case you are in another country, we also have a global number where you're able to get in touch with us.