A 99.9% Server Uptime
We’ve built our hosting system using stable hardware components and strongly tweaked software. Our admins have installed a customized version of Security–Enhanced Linux on each of our web hosting servers to guarantee optimal safety and dependability. We’ve added several DDoS prevention appliances combined with powerful firewall programs to make sure our internal network is impregnable and safe.
All Linux hosting plans packages feature a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–class hardware parts furnished by Juniper. Moreover, on each and every router, we have put a firewall with a sophisticated algorithm to be able to sieve all shady requests.
Therefore, in each of our datacenter facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to curtail all potential risks with our cloud hosting plans and despite the fact that our company offers first–rate tech support, there are occasions when the customer is simply not pleased with what we have to offer. Or he wants to migrate to a more robust hosting solution, like a VPS server or even a dedicated server.
For this reason, we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not completely happy, you will get a reimbursement.
24/7 Technical Support
If you manage a hosting company, your support engineers are of key importance. That is the reason why we’ve carefully gathered a very trained group of techs, each with several years of expertise behind his back. Thanks to them, we offer 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All technical support inquiries are responded to within sixty minutes and our average response time is under twenty minutes!