Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 1–hour response guarantee for any support ticket or email that you submit to the client service team. We will rapidly reply to all common queries and forward right away the issue to our admins if any further assistance is required. If you order the Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon in advance.
A Premium Customer Care Service
Should you need assistance with the Control Panel or with any of the applications that we’ve preinstalled on the dedicated server for you, don’t hesitate to get in touch with our help desk support team at any time through the ticketing system. What’s more, if you need help managing your dedicated server, you can make use of the Managed Services package, that includes OS updates every week, troubleshooting and software installation procedures, server monitoring and restarting services, backup disk storage space, etcetera.
An Easy–to–Navigate Help Section
We have provided our Control Panel with an elaborate knowledgebase, which includes comprehensive explanations of all its features and functionalities. Moreover, we have filmed exhaustive video tutorials that will further explain to you how to carry out a specific action or solve a regularly experienced issue. The how–to articles and the tutorial videos are readily reachable from every section of the Control Panel through the Videos and Help buttons located in the top right corner.